What is CommVersion?
CommVersion provides outsourced live chat staffed by human operators. When a visitor starts a chat on your website, they're connected to a CommVersion agent who handles the conversation on your behalf.
The model is simple: you pay for the service, they provide the people. Available 24/7, so you don't need to staff chat yourself.
How does it work for estate agents?
CommVersion agents follow scripts to capture lead details — name, email, phone number, property interest. They can answer basic questions about your services and opening hours.
The lead is then passed to your team for follow-up. It's essentially a more conversational contact form.
The limitations
CommVersion agents don't have access to your property feed. They can't tell a visitor whether 42 Oak Lane has a garage, what the EPC rating is, or when valuations can happen.
They also can't book appointments. There's no calendar integration, so every lead requires manual follow-up to schedule valuations or generate referrals.
For buyers with specific questions, this creates friction. They wanted an answer — they got a callback promise.
The cost consideration
Outsourced chat typically charges per chat or per lead, plus monthly fees. Costs can scale quickly if your website generates significant traffic.
You're also dependent on external staff quality and availability. During busy periods, response times may increase.
Where Yield differs
Yield is AI-powered, not human-staffed. It connects directly to your property data and calendar, so it can answer specific questions and book appointments instantly.
There's no per-chat cost — just a flat monthly fee. And because it's automated, response times are measured in seconds, not minutes.